Introduction
When you use the rumy91 platform, you share certain personal information with us. This Privacy Policy ("Policy") explains how we collect that information, what we use it for, how long we retain it, and how we keep it secure.
By creating an account or using the rumy91 platform, you agree to this Privacy Policy. Please read it carefully. If you have any questions or need clarification, feel free to reach out to our support team.
This Policy applies only to the rumy91.org website and app. For any third-party links, please refer to the respective site's own privacy policy.
Our core data protection principles
SSL 256-bit encryption
All your data is protected with top-grade SSL encryption. No one can read or steal your information.
No Sale of Data to Third Parties
Your personal information is never sold to advertisers or third parties. Your data belongs to you.
KYC verification security
Documents submitted during identity verification are stored on secure servers and accessible only to authorized staff.
Minimal Data Collection
We only collect the minimum information necessary to provide our services. No excessive or unnecessary data is gathered.
Deleted After the Specified Period
Once legal retention periods expire, your data is securely deleted. No information is kept indefinitely.
You're in control
You can request to view, correct, or delete your information at any time.
Table of Contents
1What data we collect
We collect various types of information when you register and use rumy91. This data generally falls into three categories:
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification & age confirmation |
| Contact Information | Email, mobile number, address | Account management & notifications |
| Financial information | Mobile banking number, transaction history | Payment Processing & Fraud Prevention |
| Technical Information | IP address, device type, browser | Security & Service Improvement |
| Gaming activity | Game history, betting records, wins/losses | Fairness Assurance & Responsible Gaming |
2How We Collect Your Data
We collect information in several ways. Most commonly, you provide it directly when registering. Some technical data is also collected automatically.
- Information you provide in the registration form is collected directly
- Information is collected from documents uploaded during KYC verification
- Transaction details are received from the payment system during deposits and withdrawals
- Technical information is collected via cookies and log files while you browse the site
- Information you voluntarily share in support chat is saved
- In cases of legal obligation, information may be verified with third parties such as payment providers
rumy91 never stores your full payment PIN, password, or complete bank account details.
3Purpose of Data Use
We use your information only for specific, legitimate purposes. Under rumy91's Privacy Policy, we never use it for anything beyond that.
- To create and manage your account and ensure its security
- To process deposits and withdrawals and maintain transaction history
- To complete age verification and the KYC process
- To provide bonuses, promotions, and gaming benefits
- To promote responsible gaming and identify problematic behavior
- For customer support and complaint resolution
- To prevent fraud, money laundering, and other illegal activity
- To meet legal obligations and report to regulatory bodies where applicable
- To improve service quality and resolve technical issues
We do not share your information with third parties for marketing or advertising. You can unsubscribe from email marketing at any time.
5Data Protection Measures
We follow the highest industry standards to protect your data. Our security infrastructure is continuously updated to stay ahead of new threats.
- TLS/SSL 256-bit encryption is applied to all data transmissions
- Passwords are never stored in plain text; strong hashing algorithms are used
- All sensitive data stored on servers is kept in encrypted form
- Database access is strictly controlled and limited to authorized personnel only
- Regular security audits and penetration testing are conducted
- Automatic alerts are sent when a suspicious login is detected
- 24/7 physical security is maintained at our data centers
If you suspect a security issue or unauthorized access, please contact us immediately [email protected]Let us know at.
6Cookie Policy
Rumy91 uses cookies — small text files stored in your browser that help improve your experience on the site.
- Essential cookies: Required to maintain login sessions and ensure security; these cannot be disabled
- Functional cookies: Used to remember your language preference and settings
- Analytics Cookies: Used to understand site traffic and user behavior patterns
- Performance Cookies: Helps monitor page load speed and technical performance
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.
7Data Retention Period
How long we retain your data depends on its type and applicable legal requirements. We never keep information longer than necessary.
- Active account data: retained for as long as the account remains active
- Financial transaction records: typically retained for 5–7 years as required by law
- KYC documents: retained for a legally required period even after account closure
- Gaming logs: typically retained for 2–3 years for security and dispute resolution
- Support chat records: retained for up to 1 year after the issue is resolved
8Your rights
Under rumy91's Privacy Policy, you have several important rights regarding your personal data. To exercise any of these rights, please contact our support team.
Right to Access Your Data
You can request to see what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data under specific conditions.
Right to Restrict Processing
You may request that data processing be restricted under certain circumstances.
Right to Data Portability
You may request a copy of your information in a structured, portable format.
Right to object
You may object to the use of your data for specific purposes.
9Protection of minors
Rumy91 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Age is verified at registration, and KYC documents may be requested in cases of doubt.
If we become aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you believe a minor is using rumy91, please notify us immediately.
10Policy Changes
Rumy91 may update this Privacy Policy at any time. For significant changes, we will do our best to notify you in advance via your registered email.
If you continue using rumy91 after an updated policy is published, you will be considered to have accepted the new terms. The latest version will always be available on this page.
11Contact
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch. Our data privacy team typically responds within 48 hours.
Email: [email protected]
Support Hours: Support is available in both Bengali and English, 7 days a week, 24 hours a day
Privacy questions?
Our support team is always available to answer any questions you have about the protection of your data.
View FAQ