Terms and Conditions

1Eligibility & Registration

You must be at least 18 years old to register an account on rumy91. Accurate and complete information is required at sign-up. rumy91 reserves the right to close any account created using false information.

To be eligible to use rumy91, the following conditions must be met:

• You must be at least 18 years old and hold a valid ID to verify your age
• Online gaming must not be legally prohibited in the country from which the account is operated
• You must play under your own name, for yourself, and with your own funds — not on behalf of any third party
• The name, address, and payment details provided at registration must be accurate and belong to you
• No more than one account per person, household, or shared address is permitted

2Account Management

You are fully responsible for the security of your rumy91 account. Never share your login credentials with anyone. If you suspect unauthorized access, contact our support team immediately.

• Only one account is permitted per person
• Keep your account information up to date — especially payment and contact details
• Sharing or selling your account to another person is strictly prohibited
• A maintenance fee may apply to inactive accounts (no transactions for more than 12 months)
• Keep your password strong and change it regularly

Rumy91 will never ask for your password or payment details via email or message. If you receive any such request, contact our support team immediately.

3Deposit & Payment Policy

For deposits, rumy91 supports popular mobile banking services in Bangladesh including bKash, Nagad, and Rocket. Deposits are typically credited to your account within minutes.

• Minimum deposit amounts vary by payment method — see the Payment page for details
• Deposits are generally free of charge; however, your payment provider may apply their own fees
• Deposits must be made from your own verified payment method
• Third-party payments are not accepted and any such transactions will be returned
• Rumy91 reserves the right to investigate any suspicious transactions

4Withdrawal Policy

To withdraw winnings from rumy91, your account must have completed full KYC verification. Withdrawal requests are typically processed within 24–72 hours.

• Withdrawals must be made using the same method used for the original deposit
• A minimum withdrawal amount applies; see the Payment page on the website for details
• Wagering requirements must be completed before withdrawing from your bonus balance
• Unusual or suspicious withdrawal requests may be held pending verification
• Large withdrawals may require additional verification in accordance with our anti-money laundering policy

5Bonuses & Promotional Offers

Rumy91 regularly offers bonuses and promotional deals. Each offer comes with its own terms, clearly stated on the offer page. Please read them before claiming any bonus.

• The welcome bonus is available to new members only and can be claimed once
• Each bonus has a fixed wagering requirement — typically 15–30x the combined total of the deposit and bonus amount
• Winnings from bonus play cannot be withdrawn if they exceed the specified limit
• A second bonus cannot be activated while another is still active, unless stated otherwise in the offer terms
• Confirmed bonus abuse (bonus hunting) will result in the cancellation of the bonus and any associated winnings
• Rumy91 reserves the right to modify, suspend, or cancel any bonus offer at any time

6Gameplay & Fairness

All games on rumy91 are developed by world-class software providers and regularly audited by independent third parties. Random Number Generator (RNG) technology ensures every game outcome is completely fair and unpredictable.

• Manipulating or tampering with game outcomes is strictly prohibited
• Winnings resulting from software bugs or errors may be voided
• If your connection drops, your session is automatically saved and can be resumed
• Using automated bots or software to play games is strictly prohibited
• If you experience a technical issue during a game, contact support — a decision will be made based on the game logs

7Responsible Gaming

Rumy91 believes gaming should be a source of entertainment. We want every player to stay healthy and happy, which is why we offer a range of responsible gaming features.

• Set daily, weekly, or monthly deposit limits at any time
• Option to self-exclude from the platform for a set period of time
• Session time limits and reality check reminders
• Referral support for professional help with problem gambling
• Parental control tools to prevent underage access

If gaming is negatively affecting your personal or financial life, please reach out to us or visit the responsible gaming page.

8Privacy & Data Protection

Rumy91 takes your personal privacy seriously. Any information we collect is used solely for service delivery, identity verification, and legal compliance.

• Your data is never sold to third parties
• Information is not shared with government agencies except where legally required
• All data is stored and transmitted using SSL 256-bit encryption
• You may request to view, correct, or delete your personal data at any time

9Account Closure & Bans

You can request account closure at any time by contacting our support team. Any remaining balance can be withdrawn before closure, provided your account is fully verified.

Rumy91 may immediately close any account for any of the following reasons:

• Registration with False Information
• Multiple Account Management
• Bonus Abuse or Fraudulent Activity
• Money Laundering or Illegal Financial Activity
• Hacking, use of bots, or any attempt to breach the system
• Threatening or abusive behavior toward other members or staff

10Limitation of Liability

Rumy91 accepts limited liability for losses caused by technical issues, internet outages, or force majeure events. We continuously work to improve our servers and service quality.

• Rumy91 is not liable for gaming losses (lost bets)
• Rumy91 is not responsible for account data breaches resulting from the user's own negligence
• We are not responsible for delays caused by third-party payment providers
• Rumy91 will not be held liable for service disruptions caused by events beyond our control (such as natural disasters or cyberattacks )

11Dispute Resolution

For any complaints or disputes, please contact our customer support team first. We aim to resolve issues within 72 hours.

• Upon receiving a complaint, rumy91 will review game logs and transaction records
• Relevant balances or withdrawals may be temporarily frozen during an ongoing investigation
• Rumy91's decisions are considered final and binding on all parties
• Our licensing authority may be approached for mediation in dispute resolution

12Changes to Terms & Conditions

Rumy91 reserves the right to update these Terms and Conditions at any time. For significant changes, we will make reasonable efforts to notify you via your registered email. However, it remains your responsibility to stay informed of the latest terms.

Continued use of rumy91 after updated Terms & Conditions are published will be considered acceptance of the new terms. If you do not agree to the updated terms, please stop using the platform and contact support to close your account.